OVERVIEW - GENERIC REFUND POLICY

If you're not completely satisfied, simply contact loote.com within 30 days of the scheduled delivery date and we'll do everything we can to ensure that you're happy with your experience. Please remember to preview your designs carefully prior to confirming your order to avoid any disappointment when it arrives. If the product is damaged when you receive it, please contact loote.com as soon as possible.

In order to  provide the best experience possible, we cannot accept returns or exchanges; unless the item has a manufacturer’s defect (regardless if a blank item or personalized with your artwork/logo).

SECTION 1 - RETURNS

Items may be returned for exchange or refund within 30 days of purchase with proof of purchase (original receipt). Certain restrictions apply (see below). After 30 days, unfortunately we cannot accept any returns or exchanges. 

Prior to return, all merchandise requires specific return authorization from the factory in order to be eligible for credit. No credit or replacement merchandise will be issued for product unavailable for return to factory. 

To be eligible for return, any and all items must be unused, in the original packaging and in the same condition that you received it.


Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

SECTION 2 - REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
info@loote.com.

SECTION 3 - EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@loote.com and we will arrange.


 SECTION 4 - SHIPPING

To return your product, you will be given an address to send the product to based on what factory it came from

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live/work, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.